Frequently Asked Questions
Everything you need to know about your Lisa Gozlan experience.
What is your return policy?
We offer returns on unworn, non-customized items within 14 days of delivery. Please note that all custom orders and sale items are final sale.
How long does shipping take?
Standard shipping typically takes 3-7 business days. For custom jewelry pieces, please allow 2-4 weeks for production before your order is dispatched.
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout.
How should I care for my Lisa Gozlan jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in its original pouch when not in use.
What materials do you use?
Our collections feature a variety of high-quality materials including 14k gold, sterling silver, and premium rhodium plating, often accented with hand-set cubic zirconia or semi-precious stones.
Can I modify or cancel my order?
Since we process orders quickly, we can only accommodate changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.